Customer Support Information

Reset Instructions for the H2alO Sensor

  • Locate the Sensor that has been activated by listening for the Beeping Signal
  • Lift the Sensor then dry it off completely and leave it in a dry place temporarily
  • Locate the Main Shutoff Valve and Receiver (Black Box)

Reset Instructions for the H2alO Receiver

  • Push and Hold the Red Button on the Receiver Box until the Flashing Red Light dims
  • Release the Red Button and the Receiver will be reset and will no longer beep

NOTE: DO NOT TURN THE WATER BACK ON UNTIL THE SOURCE OF THE LEAK HAS BEEN DETERMINED!!!

Restoring the Water Supply

  • Do not restore the main water supply until the Plumbing Repair has been completed or has been Isolated by closing the local shutoff valve at the location of the leak.
  • Press Down and hold the Toggle Switch on the Receiver to the Open Position until the Valve Motor stops running
  • Release the Toggle Switch, your Water Supply has now been restored

Instructions for Reinstalling the H2alO Sensor

  • After the Plumbing Repair has been made or the leak has been Isolated, dry the area completely and place the H2alO Sensor back to its original location

For system support please contact us via email at support@h2alo.com or phone at 239-351-0143